Policies - 9Gains Technologies

Cookie Policy

Last updated August 25, 2026

1. Introduction

This Cookie Policy explains how 9Gains uses cookies and similar technologies when you visit our websites or use our products and services, including 9Gains ERP, LMS, AI, Store, Marketplace, and Services.

2. What Are Cookies?

Cookies are small files stored on your device. They help our websites remember your preferences and improve your experience.

3. How We Use Cookies

We use cookies to keep you signed in, remember your settings, improve website performance, understand how our websites are used, and help keep your account secure.

4. Types of Cookies We Use

We may use essential cookies, performance cookies, preference cookies, and analytics cookies.

5. Third-Party Cookies

Some trusted third-party services we use may also place cookies on your device to support features such as analytics, payments, or embedded content.

6. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect how parts of our websites or services work.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

8. Contact Us

If you have questions about this Cookie Policy, please contact us.

Email:

info@9gains.com

Data Processing & NDPR Notice

Last updated August 25, 2026

Introduction

9Gains is committed to protecting your personal information. This notice explains how we collect, use, store, share, and protect personal data across all 9Gains products and services, including ERP, LMS, AI, Store, Marketplace, and Services.

Our Commitment

We process personal data responsibly and in line with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) 2023 and other applicable privacy requirements.

The Information We Collect

We may collect personal information such as your name, email address, phone number, company details, billing information, account information, and information needed to provide our products and services.

Why We Process Your Data

We process your data to create and manage your account, provide our products and services, process payments, improve our services, respond to enquiries, protect our systems, and meet legal obligations.

How We Protect Your Data

We use appropriate technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure.

Sharing Your Data

We do not sell your personal information. We may share it with trusted service providers, business partners, or government authorities where required by law.

Your Rights

You may request access to your personal information, ask us to correct inaccurate information, request deletion where permitted by law, or withdraw consent where applicable.

Data Retention

We keep personal information only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.

Policy Updates

We may update this notice from time to time. Any changes will be published on this page.

Email:
info@9gains.com

Privacy Policy

Last updated August 25, 2026

Introduction

Your privacy is important to us. This Privacy Policy explains how 9Gains collects, uses, stores, shares, and protects your personal information when you use our websites, products, and services, including 9Gains ERP, LMS, AI, Store, Marketplace, and Services.

Information We Collect

We may collect your name, email address, phone number, company details, billing information, account information, messages you send to us, and information about how you use our products and websites.

How We Use Your Information

We use your information to provide our products and services, manage your account, process payments, respond to your enquiries, improve our services, keep our systems secure, and meet legal requirements.

How We Protect Your Information

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers or where required by law.

Cookies

We use cookies and similar technologies to improve your experience, remember your preferences, and understand how our websites are used.

Your Rights

You may request access to your personal information, ask us to correct inaccurate information, request deletion where permitted by law, or object to certain processing activities.

Data Retention

We keep your information only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.

Third-Party Services

Some features may use trusted third-party services. Their own privacy policies may also apply.

Children’s Privacy

Our products and services are not intended for children unless used under the supervision of a parent, guardian, school, or organization.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Email:

info@9gains.com

Security & Trust Center

Last updated August 25, 2026

Our Commitment

At 9Gains, protecting your information is one of our highest priorities. We build security into our websites, products, and services, including 9Gains ERP, LMS, AI, Store, Marketplace, and Services.

How We Protect Your Information

We use security measures to help protect your accounts, personal information, business data, and transactions from unauthorized access, misuse, or loss.

Account Security

We encourage you to use strong passwords, protect your login details, and enable additional security features where available.

Data Protection

We take reasonable steps to keep your information secure while it is stored, processed, and transmitted through our systems.

Monitoring and Improvements

We regularly monitor our systems, review security controls, and improve our security practices to help keep our products and services safe.

Responsible Use

Security is a shared responsibility. Please keep your account information confidential and report any suspicious activity to us as soon as possible.

Report on a Security Issue

If you believe you have found a security issue or vulnerability, please contact us immediately so we can investigate.

Email:
info@9gains.com

Terms of Use

Last updated August 25, 2026

1. Acceptance

By using any 9Gains website, product, or service, you agree to these Terms of Use.

2. Products Covered

These Terms apply to all 9Gains products and services, including 9Gains ERP, LMS, AI, Store, Marketplace, Services, and our websites.

3. Your Account

You are responsible for keeping your account details safe and for all activities carried out using your account.

4. Acceptable Use

Use our products and services only for lawful purposes. Do not misuse, damage, interfere with, or attempt to gain unauthorized access to our systems or other users’ accounts.

5. Orders and Subscriptions

Some products or services may require payment or a subscription. By placing an order or subscribing, you agree to the applicable pricing and payment terms.

6. Intellectual Property

All software, content, logos, trademarks, designs, and materials provided by 9Gains remain the property of 9Gains or its licensors unless stated otherwise.

7. Availability

We work hard to keep our products and services available, but we cannot always guarantee uninterrupted access.

8. Privacy

Your use of our products and services is also governed by our Privacy Policy.

9. Changes

We may update our products, services, prices, or these Terms from time to time. Continued use means you accept the updated Terms.

10. Suspension or Termination

We may suspend or close an account if these Terms are violated or where required by law.

11. Limitation of Liability

To the extent permitted by law, 9Gains is not responsible for indirect or consequential losses resulting from the use or inability to use our products or services.

12. Governing Law

These Terms are governed by the applicable laws of the Federal Republic of Nigeria.

13. Contact

If you have questions about these Terms, please contact us.

Email:

info@9gains.com