Senior Administration & Business Development Executive

Job Category: Administration, Business Development, Operations & Team Coordination

Job Type and Mode: Full Time (Onsite with Field and Virtual Support)

Experience: 4 years or more

Qualifications: HND or First Degree in Business Administration, Management, Marketing, Operations, Mass Communication or a related field

Job Number: 1264

Job Brief

We are looking for a Senior Administration & Business Development Executive to help run the day-to-day activities of the 9Gains office and coordinate the work of the business support team. This person will be a key link between management and the team, making sure assignments are followed up, customers are attended to, office activities are organised, records are kept properly, and important business activities do not fall behind.

The role covers office administration, team coordination, business development, sales and marketing follow-up, customer relations and retention, CRM, content and social media oversight, virtual programmes, reporting, research, field activities and general operational support. The successful candidate will not be expected to personally do every task; the person must know how to assign work, monitor progress, support team members, check quality and report clearly to management.

The person should be organized, commercially aware and comfortable working with customers, staff, vendors and external contacts. The role requires someone who can take ownership of daily operations, solve routine problems, follow up outstanding matters and help the team turn management plans into completed work.

Requirements & Key Responsibilities

1. Office Administration & Coordination – Manage day-to-day office activities, schedules, correspondence, supplies, visitors, records, documents and general administrative needs, while keeping the workplace organised and professional.
2. Team Leadership & Work Follow-up – Coordinate the daily work of customer support, sales/marketing, IT/application support, interns and other assigned team members; allocate tasks, check progress, follow deadlines and escalate important issues to management.
3. Business Development – Identify business opportunities, prospects, partnerships and market contacts; support proposals, presentations, meetings and follow-up activities that can create new business for 9Gains.
4. Sales & Marketing Coordination – Monitor leads and sales activities, ensure prospects are followed up, support campaigns and promotions, coordinate sales meetings and help the team move enquiries from interest to customer.
5. CRM & Pipeline Management – Make sure leads, prospects, customers, meetings, follow-ups, complaints and opportunities are properly recorded in the CRM; review the pipeline and follow up on overdue actions.
6. Customer Relations & Retention – Oversee customer enquiries, onboarding, follow-up, complaints and feedback; maintain good relationships with customers and make sure unresolved issues or customers at risk of leaving receive attention.
7. Content & Social Media Oversight – Coordinate the content calendar and social media activities, review planned posts and campaigns, ensure approved content is published on time, and work with the responsible team member or external support where needed.
8. Traffic, Campaign & Performance Monitoring – Review basic website, social media and campaign results such as traffic, reach, engagement, leads and enquiries; compare results with activities carried out and prepare simple performance updates for management.
9. Virtual Programmes & Meetings – Coordinate webinars, online training, product demonstrations, internal meetings and other virtual programmes, including schedules, invitations, attendance, materials, meeting notes, action points and follow-up.
10. Customer and Product Support Coordination – Ensure customer questions about 9Gains products and services reach the right person, follow technical or service issues until closure, and support product demonstrations, onboarding and basic user education when needed.
11. Field Operations & Events – Coordinate or join customer visits, prospect meetings, market activities, events, activations and other field assignments; make sure required materials, people and follow-up actions are properly arranged.
12. Reports, Documentation & Management Updates – Maintain important business and administrative records and prepare clear weekly or monthly updates covering team activities, sales follow-up, customers, operations, campaigns, issues, expenses or other requested areas.
13. Research & Business Intelligence Support – Carry out or coordinate research on customers, competitors, markets, vendors, pricing and business opportunities, and turn findings into simple information management can use.
14. Vendor, Partner & External Coordination – Communicate with vendors, service providers, partners and other external contacts; follow quotations, invoices, deliveries, meetings, requests and agreed actions, while keeping proper records.
15. Tools, Systems & Process Control – Be comfortable with Microsoft Office, Google Workspace, CRM, online meeting tools, task/project management tools and other business applications; ensure team records and workflows are kept up to date and recommend simple improvements where needed.
16. Leadership, Accountability & Professional Conduct – Have strong communication, organisation, problem-solving and people-management skills; be able to work with limited supervision, protect company information, handle responsibilities with good judgement, and take ownership until assigned work is completed.